Reservations

1. Open Today.
2. Read the list of requests waiting for a decision; the oldest sits first, and each one shows how many minutes it has been waiting.
3. For everything else about a reservation, open Reservations and click the guest name.

1. Open the Today tab.
2. Pending requests sit at the top, with the time, party size and special requests.
3. Tap the request to open it.

1. Open Bookings.
2. New requests sit under Pending.
3. Tap the reservation: you see the time, party size, special requests and phone number.

1. Open Today.
2. Find the request in the action list.
3. Click Accept.

1. Open the Today tab.
2. Tap the request.
3. Tap Accept.

1. Open Bookings.
2. Tap the request.
3. Tap Confirm.
4. Pick a table if you are asked for one, or skip that step.

1. Open Today.
2. Find the request in the action list.
3. Click Decline.

1. Open the request from the Today or Bookings tab.
2. Tap Cancel.
3. Confirm in the dialog that appears.

1. Open Bookings.
2. Tap the request.
3. Tap Cancel Booking.

The dashboard does not propose times. From here you can only accept or decline. Send the proposal from the Lite or Pro app on your phone, or decline the request and call the guest to agree on another time.

1. Open the request from the Today or Bookings tab.
2. Tap Propose.
3. Choose a date and time, or take one from Quick pick.
4. Tap Send Proposal.

1. Open Floor.
2. Tap the table and open the pending request in its panel.
3. Tap Propose Another Time; on iPad the button reads Propose another time.
4. Pick the time and confirm.

The dashboard does not show proposals at all. A reservation waiting on the guest looks exactly like one you have not answered yourself: Pending. Check in Lite, which shows the proposed time, or call the guest.

1. Open the Bookings tab.
2. Find the reservation.
3. As long as it says You proposed and the time, the guest has not answered.
4. When that line disappears, look at the status: Confirmed means accepted, and a return to pending, with the Accept and Propose buttons, means declined.

1. Open Bookings.
2. Open the reservation.
3. If the time has changed and the reservation is Confirmed, the guest accepted.
4. If the reservation is still pending, they either have not answered or they declined.

1. Open Today.
2. Find the confirmed reservation under Today's service.
3. Click Seat.

Lite does not track the visit in the room. The reservation stays Confirmed and closes itself after its time. If the guest did not turn up, mark a No-show once the reservation time has passed.

1. Open Bookings or Floor.
2. Open the reservation.
3. Tap Seat.

1. Open Today.
2. Find the seated reservation.
3. Click Complete.

Lite does not close reservations. A confirmed reservation closes itself 4 hours after its time, so there is nothing to do here.

1. Open Bookings.
2. Open the seated reservation.
3. Tap Complete.

1. Open Today.
2. Find the confirmed reservation once its time has passed.
3. Click No-show.

1. Open the reservation from the Bookings tab.
2. Tap No-show; the button only appears after the reservation time.
3. Confirm in the dialog that appears.

1. Open Bookings.
2. Open the reservation.
3. Tap No-Show.

1. Open Reservations.
2. Click the guest name.
3. Click Cancel in the panel that opens.

1. Open the reservation from the Bookings tab.
2. Tap Cancel.
3. Confirm in the dialog that appears.

1. Open Bookings.
2. Open the reservation.
3. Tap Cancel Booking.

The dashboard does not create reservations. Write the reservation in the Pro app, on a phone or iPad. It shows up under Today within seconds, and under Reservations once you change the day or reload the page.

Lite has no reservation form. Phone reservations stay in your own book and HaiLa does not know about them, so keep them in mind when you accept requests for the same time.

1. Open Bookings.
2. Tap New Booking.
3. Choose the date, time and party size.
4. Pick a table, or skip that step.
5. Enter the name and phone number, then confirm the reservation.

The dashboard does not create reservations, but it does show the history. Open a reservation under Reservations and read About the guest: visits, team notes and the last visit.

Lite has no guest records. The reservation card shows the name, the phone number and the special requests, and that is all.

1. Open Bookings and tap New Booking.
2. On the guest details step, start typing the name or phone number.
3. Pick the guest from the results; the name and phone fill themselves in.

The dashboard does not record walk-ins, it only displays them. Enter them in the Pro app, straight onto the table where you seated them. On a Lite venue the dashboard does not show walk-in rows at all.

Lite has no tables, so there is nowhere to seat them. Keep walk-ins in your own book and account for them when you accept requests for the same time.

1. Open Floor.
2. Tap a free table.
3. Choose Seat Walk-in.
4. Enter the party size and confirm.

The dashboard shows the assigned table in the Table column, but cannot change it. Assign from the Pro app, or set Table assignment to Automatic under Settings, Booking rules, so the system assigns for you.

Lite has no tables. Capacity is calculated by HaiLa rather than drawn on a plan, so there is nothing to assign and the table column stays empty.

1. Open Plan.
2. Find the reservation in the tray along the bottom, where the unassigned reservations sit.
3. Drag the reservation card onto the free table.

The dashboard does not move parties between tables. Move them in the Pro app; the dashboard shows the new table right away.

Lite has no tables, so there is nothing to move. Seating stays with the team in the room.

1. Open Floor or Plan.
2. Drag the reservation from the old table onto the new one.
3. Or open the reservation and tap Change Table.

The dashboard does not remove tables from reservations. Do it in the Pro app; the Table column then empties in the dashboard too.

Lite has no tables, so there is nothing to free. A reservation you can no longer take is cancelled instead.

1. Open the reservation, from Bookings or from Floor.
2. Tap Remove Table.

The dashboard cannot start an assignment run. It can only leave assignment permanently on: set Table assignment to Automatic under Settings, Booking rules.

Lite has no tables to assign. HaiLa works out how many reservations the venue can take without a floor plan.

1. Open Plan and choose the day.
2. Tap the automatic assignment button, called Auto Assign on Android and Auto-assign on iPad.
3. Watch the progress bar: how many reservations got a table, how many landed in Needs attention and how many were skipped.
4. Work through the reservations in Needs attention one by one.
5. To roll the whole run back, tap Undo next to the automatic assignment button.

1. Open Settings.
2. Choose Booking rules.
3. At Table assignment, choose By hand or Automatic.
4. Click Save.

The setting exists for the venue but changes nothing in a venue without tables. Lite assigns no tables, neither by hand nor automatically.

1. Open More, then Settings.
2. Under Booking settings, tap Auto-Assign.
3. Choose Ask me or Automatic.

The dashboard does not assign tables, so it has nothing to undo. Fix it in the Pro app.

Lite does not assign tables. If you got a reservation status wrong, the dashboard can still move it while it is Pending or Confirmed. A reservation that has reached Completed, Cancelled or No-show has no buttons left in the dashboard. If it is one of today's, the Pro app can still bring it back with Reopen; for a past day, that one needs us.

1. Open the reservation and assign the table with Assign Table.
2. A strip appears at the bottom of the screen with the guest name and the table; tap Undo on it.
3. If you assigned by dragging the card onto a table, there is no strip: open the reservation and use Remove Table or Change Table.
4. After an automatic assignment run, tap Undo at the top of Plan to roll the whole run back.

The dashboard does not edit reservations; it can only change their status. Edit in the Pro app, and the dashboard shows the new details immediately.

Lite does not edit reservations. If the time no longer works, propose a new one: the guest gets the proposal and decides.

1. Open Bookings.
2. Open the reservation.
3. Tap Edit.
4. Change what you need: name, phone, email, date and time, party size or special requests.
5. Tap Done.

1. Open Reservations.
2. Choose Day.
3. Move to the day you want with Previous and Next; there is no calendar, you step one day at a time.
4. Filter by status, or search by name, phone or table.

1. Open the Bookings tab.
2. Choose Calendar.
3. Tap a day to see its reservations.
4. Or stay on List and filter by status.

1. Open Bookings.
2. Choose the day from the strip of weekdays.
3. Choose how to read it: Calendar, Timeline or Kanban.

1. Open Reservations.
2. Choose Week.
3. Move from week to week with Previous and Next.
4. Each day shows how many covers and how many reservations it holds.

Lite has no week view. Open Calendar and step through the days one at a time, or read the week in the dashboard.

Pro does not open a whole week at once. The strip of seven days at the top of Bookings shows how many reservations each day holds and how busy it is, and a tap opens the day.

The dashboard has no timeline. Reservations on Day shows the same day as a list, with the time, table and status of every reservation.

Lite has no timeline, because it has no tables to track. The day list filtered to Confirmed gives you the same order of hours.

1. Open Bookings.
2. Choose Timeline.
3. Choose the service: Lunch, Dinner or Full Day.
4. Read the flags on the cards: minutes late, minutes over and Arriving soon.

1. Open Reservations.
2. Click the guest name.
3. Click the phone number in the panel.

1. Open the reservation from the Today or Bookings tab.
2. Tap Call.

1. Open the reservation.
2. Tap Call.