Help

How can we help?

What guests ask most, and a real person when that’s not enough.

Your request
It waits for the restaurant to answer. Bookings shows where it stands, and you get a message the moment anything changes.
Change or cancel
Open the booking in Bookings. Request another time, or cancel any time before you go.
Signing in
Use your phone number and the code we text you. Apple and Google work too, once your phone is verified.
Allergies and needs
Save them once in Profile. They go with every request, and you can change them for a single booking.
Your data
Request a copy or delete your account from Profile. You can undo a deletion within 30 days.
Still stuck?
Write to hello@haila.md. A person reads every message.

Your request