Questions
Straight answers.
What guests ask us most. Can’t find it? Write to hello@haila.md.
Is my table confirmed straight away?
No. Every booking starts as a request, and the restaurant accepts or declines it. Each page shows how quickly the place usually answers, and we message you the moment it does.
What if the restaurant doesn’t answer?
Your request stays open and you can see it in Bookings. You can cancel it at any time, or call the restaurant: the number is on its page.
Do I need an account?
To send a request, yes: a HaiLa account verified by phone, so the restaurant can reach you. You can see pages, menus and times without one.
Does HaiLa cost anything?
No. For guests, there’s no fee, no card and no deposit.
Can I book for a big group?
Online requests go up to 10 guests. For more, call the restaurant; every page shows its phone number.
How do I change or cancel?
Open the booking in Bookings. You can request another time or cancel, and a cancellation is never recorded as a no-show.
Who can leave a review?
Guests who booked through HaiLa and actually went. Reviews appear in the language they were written in, with a translation for you.
What does the restaurant see about me?
Your name, your phone number, the party size and the needs you chose to share, plus your past visits to that restaurant and its team’s notes. If you have a HaiLa account, restaurants also see your total number of no-shows and the average rating other restaurants’ teams gave you after visits. These figures aren’t public, and no request is ever declined automatically because of them. If something is wrong, write to us at dpo@haila.md.
Still have questions? A real person answers at hello@haila.md.